Open Letter: Reclamação ibi

Yesterday, day 01/04/2010, he da mentira, I estressei real with ibi, manager of one of my credit cards. The stress was so much that I ended up canceling my card. Never had problems with adimistradoras of my credit cards, but ibi me very stressed.

Now okay, worst I lost her as a customer.

Below is the letter I wrote today and sent it to the industry ombudsman ibi:

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Ibi,

I'm very upset with the service they gave me about the billing issue (I consider) improper on my bill.

Contextualizing:

In February 2010 requested to change the due date of the invoice from my card DOTZ Ibicard Mastercard Gold Day 27 all day 10. In the same period, the site of ibi was in trouble and I was not able to access my bill to see the breakdown of costs, the value and expiration date correct. In the same period, to have elected to receive the invoice by e-mail, was no longer receiving the invoice printed on my residence, forcing me to call the call center to know the correct value of the correct day and the next bill due. I called the day before 27 February for the call center and, the electronic service, informed me that the bill passed for the day 10/03/2010, with the value of R $ 1,116.42.

I was unconcerned because the invoice that should be for the day 27/02/2010 passed for the day 10/03/2010. Thus, efetuei payment of R $ 1,120.00 on 09/03/2010, one day before the expiration.

Now, invoice expiration day 10/04/2010, I was surprised by charging PENALTY FOR DELAY, CHARGES INTEREST ON LATE CONTRACTUAL and R $ 41.09. I do not agree with these values ​​already charged that the electronic service had informed me that the invoice, that previously had due 27/02/2010, was passed to 10/03/2010.

Customer Service

On 01/04/2010 I contacted the call center around 21h37 and the clerk said it could not reverse the value for the collection, according to the same, was due. This time is then questioned ibi was insinuating that I was lying about what I have already explained above. The clerk said that was not, but that the collection would remain.

I asked to speak with the supervisor (Fernando) and explained the situation again. He again made me understand that I was lying, denying as the first clerk who was saying it. How was feeling coerced, then asked to cancel the card. Fernando transferred me to the cancellation sector.

I was the, sector cancellation, generated the protocol number 393818314I and asked me to explain again the reason for cancellation. I explained again and, again, I was informed that it could not be done nothing, he tried to "run" and that the reversal could not be done. So put, I requested the cancellation of the card.

THE Ombudsman,

I do not know what the profile of a good customer for ibi, but it seems the people who never pay their bills on time, that roll up with the interest payments, and that put ibi in court to fight for their rights when they feel aggrieved.

If so, then never been a good customer for ibi, because I always paid my bills on time, always paid the full amount and every time I contacted the call center was to solve some specific problems, never to claim. This was not considered when all attendants, categorically, refused to reverse these charges, again inform you that I consider undue. Therefore, I am now over a former client, very glad I never have to relate to any service ibi. Now consider the value of R $ 41.09 as a prize to pay, and remember, never to hire a service to ibi.

Thanks to ibi for that "headache" and for alerting me to cancel the business relationship with you.

Bruno Cunha