After my current account turned Banco Santander Real service worsened.
Theoretically I am a customer Van Gogh, which theoretically would be entitled to a differentiated service, which theoretically would have a manager who knew my needs. In practice there is no difference. It's all a mess.
My agency is 3003 of Av. Rio Branco, 70 – Rio de Janeiro / RJ, but I can never contact the manager about Van Gogh. I'll call back and always tell me that my manager has changed, which is now another person. It has been such a Thiago, one Thainá, one Paula Roberta, one Marcio Ribeiro and now say the Gabriela. I try to contact the agency by phone only (2526-9600) and always report that Gabriela is at another service station, that is meeting, who will contact. Needless to say I never got the right return?
My account had a benefit of tariff exemptions due to an agreement with my employer company. I changed my company and gave me the option of opening an account Itaú and Banco do Brazil. Decided to open a salary account in Itaú with automatic transfer to Santander.
In the meantime, I received a letter from Santander with the following text:
“For us, it is important that you make sure to take advantage that conquered, hence, If you receive your pay us or have special conditions negotiated, benefits and discounts will be kept.”
Santander, yes I keep putting my salary into your account, but you took from me the benefits and discounts that I had won.
I'm trying to resolve this situation months, trying to contact, going to the agency, but the mess that bank is not helping me!
I will continue trying to solve this problem, but patience has limits. Who knows, I take this opportunity and change at once for better bank? Someone suggests some?
Recently a rumor that “Bradesco negotiates purchase of Santander in Brazil“. This whole mess could be because of that. One more reason for me to look start looking for another bank…
santander bank and a mess and really am losing patience,I have serios problems with this bank not take it anymore.
Hello, Bruno. I am also very unhappy with Santander, preferred a thousand times Real.
Hj phoned the call center and the guy was very rude to me and then hung up on me. I am seriously considering changing banks also.
I wanted my old seat back!!!!
Still prefer the BB? Putz, the agency that we, every week changes my account manager, and step through the same situation, each hour is. When I want to talk to my manager I turn now asking ironically: " I need to talk to my manager, Who is it this time?" Other than that TB never tá, 're in another agency, had lunch…striking neglect !!!
Oi Dani!!! So you are suffering the same as I.
This exchange business manager is very bad, because you lose the reference within the bank and always have to explain everything again to the new person. It's really too bad that.
My company is changing bank. Now they are asking us to open account at HSBC. I will test for a while… we'll see eh…
Peel are worth visiting! ;)
bjs!
I also santander account but still prefer BB.
Fala Alam! In your case, the BB branch is small and the company itself, which greatly facilitates, but many people say that BB is, generally, very cheio.Recebi a proposal HSBC total exemption rate, the package top, Van Gogh's style Santander, but do not know how the HSBC.A your account at Santander is Van Gogh? It is where?Abs!